Account Manager | Digital Agency | Hybrid (downtown Vancouver) | $70,000 - $80,000

The Company

Located in downtown Vancouver, this full-service digital agency is dedicated to helping tech clients navigate the ever-evolving digital landscape. With a hybrid working model that includes Fridays worked from home, the company fosters a flexible, collaborative, and innovative work environment. Their team is committed to delivering cutting-edge solutions that drive results, combining creativity, strategy, and technology to meet the unique needs of each client.

The Role

As an Account Manager, the individual will be responsible for building and nurturing relationships with clients, from initial engagement through to closing. They will act as a trusted advisor, identifying client needs and collaborating with internal teams to exceed expectations. The Account Manager will play a pivotal role in client development and retention, working closely with the Managing Director to ensure client satisfaction and the delivery of impactful digital solutions.

The Responsibilities

• Establish and demonstrate the value of the agency’s products and services in helping clients achieve their business objectives.
• Lead meetings, presentations, and workshops, guiding clients from discovery through to strategy development.
• Create clear, concise, and compelling sales messages tailored to the right decision-makers.
• Navigate power dynamics within client organizations to establish relationships with qualified decision-makers.
• Build trust and credibility quickly with clients, knowing when to ask for help and when to lead with confidence.
• Guide clients through the sales cycle, uncovering unmet needs, making recommendations, presenting concepts, and ensuring the delivery of impactful results.
• Advise clients on strategic planning for campaigns to maximize their impact.
• Represent client interests in creative meetings, offering strategic insights while working with the team to execute on those ideas.
• Collaborate with remote teams to manage project workloads and ensure timely, high-quality deliverables.
• Participate in industry events and conferences, networking to build awareness and generate new business opportunities.

The Requirements

• A degree in Business, Marketing, Communications, or equivalent experience.
• 3-5 years of experience in Account Management, preferably within a fast-paced technology environment or customer-facing role.
• Strong knowledge of digital production processes.
• A proactive approach with the ability to take responsibility for client needs and deliver results.
• Strong analytical, communication, and administrative skills.
• A strategic mindset, with the ability to leverage research and data to solve problems.
• Familiarity with tools such as Hubspot, Google Marketing Platform, social media management platforms, and SEO planning tools is a plus.
• Experience creating professional proposals and delivering presentations.
• Excellent written and spoken English.
• Proficiency in using AI models like ChatGPT to enhance and elevate work output.

If you’re an experienced Account Manager with a passion for technology and digital marketing, this is an opportunity to join a dynamic and growing team. They’re looking for someone who is driven, strategic, and ready to take on new challenges. If you’re excited about working in a collaborative environment with a hybrid work model and have the skills to make a real impact, they encourage you to apply and become part of their innovative team!

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