Join a fast-scaling, global legal tech innovator making waves in a rapidly evolving industry. This company prides itself on challenging the status quo and pushing the boundaries of legal services through cutting-edge solutions loved by world-renowned brands. As they embrace exciting growth fueled by AI, they are seeking a driven Customer Retention and Growth Manager to help clients achieve meaningful outcomes while fostering a culture of curiosity, collaboration, and change.

Key Responsibilities

• Manage customer relationships, ensuring clients achieve their goals with the platform.
• Conduct and present executive business reviews to showcase value, progress, and growth opportunities.
• Lead renewal and expansion discussions, securing mutually beneficial agreements.
• Collaborate with cross-functional teams to align on customer goals and ensure seamless delivery.
• Serve as a trusted advisor, guiding clients in developing impactful automation strategies.

Desired Skills and Attributes

• Proven experience managing client portfolios in a tech B2B environment.
• Expertise in account planning, opportunity discovery, and executive engagement.
• Strong commercial acumen with the ability to identify and drive growth opportunities.
• Confidence engaging with high-level stakeholders, including C-suite executives.
• Exceptional adaptability, resilience, and problem-solving capabilities.

Why Join?

• Be part of an innovative start-up on the cutting edge of legal tech transformation.
• Enjoy the autonomy to manage processes and influence growth goals.
• Thrive in a hybrid work model with career development opportunities and supportive leadership.
• Join a team that values diversity, mentorship, and creating a meaningful impact for clients and the industry.

Apply now and one of the White Bay team will reach out to you very soon.

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Selling Points:

• Own and grow a $3M+ portfolio.
• Hybrid model: Work-life flexibility.
• Shape the future of legal tech.



Boolean String:

Customer Success Manager, retention, renewal, B2B, account planning, executive presentation, growth opportunities, automation strategies, ARR